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Telecoms Office

University Information Services
 
Read more at: User Forum Thurs 7th February 2019

User Forum Thurs 7th February 2019

13 November 2018

The next meeting of the Telecoms User Forum will be on Thursday 7th February 2019 at 14:00 in the Huntington Room at the Roger Needham Building.


Read more at: Scheduled System Upgrade Easter 2019

Scheduled System Upgrade Easter 2019

8 October 2018

We are planning the annual phone system upgrade for Saturday 20th/Sunday 21st April. This will be an upgrade to Version 12.5 of the CallManager software. There will be major disruption to calls on Saturday evening as we activate the new version of software. There will be further phone reboots over the weekend, but these...


Read more at: Scheduled Maintenance Sunday 19th August

Scheduled Maintenance Sunday 19th August

23 July 2018

On Sunday 19th August, we will be undertaking some maintenance work to the University phone system. The work is to identify some network issues in the core of the phone system. We are not expecting a major outage, but it is possible that there could be problems with calls during this period. During the work, phones may...


Read more at: New Cisco Conference Phones
New Cisco Conference Phones

New Cisco Conference Phones

31 May 2018

Cisco have launched two new conference phones: The 7832 & the 8832. The 7832 is approximately £350 + VAT, and the 8832 is approximately £575 + VAT. Both units are of a new integrated design. The 7832 is designed for smaller environments (Cisco suggest up to six people) The 8832 is a replacement for the current 8831...


Read more at: Tues 10th Apriil: Electrical Work Affecting Phone System

Tues 10th Apriil: Electrical Work Affecting Phone System

8 March 2018

On Tuesday 10th April, between 08:00 and 12:00, there will be some electrical maintenance work occurring in the Roger Needham Building (RNB) where part of the phone system resides. This will result in the Telecoms servers hosted in the RNB will be switched off during this work. Whilst there should be no impact to the core...


Read more at: Scheduled Maintenance: Saturday 3rd February

Scheduled Maintenance: Saturday 3rd February

12 January 2018

In the afternoon of Saturday 3rd February, we will be performing some maintenance to the phone system. All phones will reboot (Probably several times) and some external calls in progress may get cut off.


Read more at: Scheduled Maintenance: Saturday 13th January

Scheduled Maintenance: Saturday 13th January

8 January 2018

On Saturday 13th January, between 08:00 and 12:00, we will be performing maintenance to the phone system. The only effect of this work will be that My.Phone & Admin.phone will be unavailable during the maintenance period. The rest of the phone system should continue to operate normally.


Read more at: Scheduled Maintenance: Saturday 6th January

Scheduled Maintenance: Saturday 6th January

5 January 2018

On Saturday 6th January we will be performing some minor maintenance to the phone system. The work will cause phones to reboot but no calls should be cut off. Phones will likely reboot multiple times during the day.


Read more at: System Update: 29th December 2017

System Update: 29th December 2017

22 November 2017

We will be performing the annual system upgrade on Friday 29th December. In the late afternoon/early evening of the 29th, there will be disruption to service as we activate the new version of software. Calls in progress should not be affected, but there may be a sporadic issues in making new calls.


Read more at: Telecoms User Forum: 8th November 2017

Telecoms User Forum: 8th November 2017

9 October 2017

The next Telecoms User Forum will be on Wednesday 8th November at 10:30 in the Norwich Auditorium at the Roger Needham Building. If you have have topics you wish to be discussed at the user form, please contact the Telecom Helpdesk on helpdesk@phone.cam.ac.uk Note: Due to building works, there is no longer any car parking...