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Telecoms Office

University Information Services

The call pickup feature lets you answer a call at your phone for another extension within your pickup group. Use this feature when you wish to handle a call for a group member who is absent or otherwise unable to answer their line.

To pickup a call within a group from your handset, select your handset on the Handset Help page for instructions


You can only use this feature if you and the called party have been assigned to the same pickup group by the Telecomms Office, please contact the  to arrange this.