Information for Telecoms Liaison Officers Overview

 The University Telephone System (UTS) is the University wide phone system managed by the Telecoms Office, to which we provide easy to use web systems for both end users and administrators for the management and configuration of phones.

Our services include:

• Wide range of handsets and other peripherals to suit your demands or budget. To view and compare the handsets please refer to https://www2.phone.cam.ac.uk/Comparison/ .
  • Ordering desk phones
  • Ordering mobile phones
• Devolved management
• End user self service
• Dedicated help desk
• Voicemail and auto attendants
• Call logging
• Fax to email
• Audio conference
• Pager service
• O2 mobile contract

UTS extensions can be identified as falling in the number ranges:

• (3)3xxxx
• (7)6xxxx
• and most of (7)4xxxx

The UTS also has dedicated connections to O2 (Mobex service) and the NHS phone network.

What is a TLO?

A TLO (Telephone Liaison Officer) is a person (or group of people) who are nominated by an institution to be the primary contact(s) between an institution and the Telecoms Helpdesk.

If a person from an institution contacts the Telecoms Helpdesk for anything other than help in using our services (e.g. ordering, ceasing, access level changes, name changes, etc) then we will direct them back to the institution's TLO for authorisation of the request.

We do this to protect both the Telecoms Office and the institution from fraud. You will know within your institution, if a request is from an appropriate person or not.

We give TLOs access to some of our management tools to enable you to do some day-to-day changes to the phone system yourself.

Telecoms Mailing List

News and updates are emailed to the announce@phone mailing list. If you are not on this list, and would like to be, please contact the Telecoms Helpdesk.

Announcements will also appear on the Telecoms home page, https://www.phone.cam.ac.uk/.

Telecoms User Forum

The user forum is intended to be a way for departments and colleges to discuss with the Telecoms Office the provision of telecoms services within the University. The forum typically meets once a term.

The date, time and location of meetings are announced via the mailing list and at https://www.phone.cam.ac.uk/support/user-forum.

JNMC

The JNMC (Joint Network Management Committee) is responsible for the oversight of the University Telephone System, and hence the Telecoms Office.