Order Handsets/Extensions (TLOs)

Ordering Process

1. Please download the order form for external institutions.
2. Complete the order form, ensuring all relevant fields have been completed.
   Note: Incomplete forms, or forms with missing information, will be returned to you and will not be processed until the order form is complete with all the required information.
3. If there is an upfront cost, please raise a purchase order to match the total displayed at the bottom of the order form.
   Note: If the total on the PO is less than the total displayed on the order form, the order will be returned to you and will not be processed until the information matches.
4. Once the form is complete and a matching purchase order has been raised, please use our online Service Request Form to upload and submit your completed order form and purchase order (the form is only accessible to registered Telecoms Liaison Officers.)
   Note: Orders will no longer be accepted via email. All orders must be submitted using the Service Request form found on the link above and in the UIS Service Desk Self Service Portal.

Completing the Form

Part 1 Request Sheet - Please enter the number and type of devices and/or consumables that you wish to purchase, please remember to add any power bricks and mains cable that you require (your local IT support will be able to advise you on this). Each handset or device that is purchased will be subject to a £25.00 BAU configuration fee.

Part 2 Configuration Sheet - Please complete a line for each device that you are purchasing, this will enable the Telecoms Office to configure the device correctly prior to it being shipped out to you. Please use the 'Further information' field for adding any special requirements e.g. adding to hunt groups, pick-up groups etc.

Once you have completed Parts 1 and 2 please upload the order form, along with a purchase order made out to 'Information Services', to our online Service Request Form.