skip to primary navigationskip to content
 

Using Jabber Soft Client

The Cisco Jabber software provides instant messaging and a voice & video soft client. (A soft client is a telephone that is just a piece of software than runs on your computer, rather than requiring a dedicated piece of hardware). The Jabber software is available for:

  • Windows
  • MacOs
  • iPhone, iPad & iPod Touch
  • Some Android phones & tablets

 

Download the Jabber User Guide
pdf download small

 

Logging in

When you first start Jabber, it will ask for your username. The username is [crsid]@cam.ac.uk. On subsequent starts, Jabber will just present you with your CRSid. There is no need to add the "@cam.ac.uk" part.

Cisco Jabber requires its own password. This can be set in My.Phone Phone Options. If you do not see a "Cisco Password" section on that page, you have not been enabled for Jabber and you should contact your Telephone Liaison Officer to arrange for this to be setup.

Cisco Jabber clients are available for:

There is no Linux client, but we have some basic information for using a generic XMPP client.

Jabber Feature Set

Some Jabber features (e.g. File Transfer, Lookup integration, Desk Phone Control) are not available when the Jabber client is running from behind a firewall. By default, the Jabber client assumes it is running behind a firewall. If your institution's devices are not behind a firewall, you should speak to your local Computer Officer about the changes they need to do to tell Jabber it is not behind a firewall.

Computer Officers are encouraged to read the Jabber section of the Information for COs page for useful background information.

Client Update Notifications

There is a mailing list for notifications of when new Jabber Windows & Mac client software is released (uis-jabber-announce@lists.cam.ac.uk)

To request to be added to the list, please contact the .

NOTE: Jabber version 11.8 breaks integration with Lookup.

Windows

Cisco Jabber for Windows supports Windows 7 SP1, 8.1 & 10.

MacOS

iPhone, iPad & iPod Touch

Jabber for Apple iOS works on:

  • iPhone 4s or later.
  • iPad 2 or later
  • iPad mini
  • iPod touch 5th generation

Supported devices must be running iOS 8 or later. The software is available in Apple iTunes App Store. Note that the app is just called "Cisco Jabber". Ignore any other Cisco Jabber apps (e.g. Cisco Jabber Voice or Cisco Jabber Guest Access).

With Jabber 11.9, Cisco now support a more reliable method of pushing events to the Jabber client on Apple iOS devices.

Android

Cisco officially support only a very limited number of Android devices. Other devices may (or may not) work. The currently supported list of devices includes:

  • Samsung devices that meet the minimal hardware requirement
  • Google Nexus 4, 5, 5X, 6, 7, 9, 10 and Pixel C
  • Blackberry Priv
  • Sony Xperia ZR, M2, Z1, Z2, Z2 Tablet, Z3, Z3 Tablet Compact, Z3 plus, Z4 tablet, Z5 and Z5 Premium
  • LG G2, G3, G4, G5, Optimus G Pro and V10
  • Motorola Moto G, Moto Z Droid, Moto X and MC40
  • Huawei Ascend G6, Mate 7, Mate 8, P8, P9, M2 and Honor 7

The full list of supported devices and Android versions, is near the bottom of this page.

The software is available in the Google Play store. Note that the app is just called "Cisco Jabber". Ignore any other Cisco Jabber apps (e.g. Cisco Jabber Voice or Cisco Jabber Guest Access).

Apple Messages Client

You can use the Apples Messages MacOS app to connect to Jabber. (This is not supported by Cisco and only by the Telecoms Helpdesk on a "Best Effort" basis)

Go Messages -> Add Account.

At the first screen select "Other messages account..."

At the next screen, select "Jabber" from the drop-down list.

For account name, enter CRSID@cam.ac.uk.

For password, enter your Cisco password.

Leave the server & port fields blank (They have "Auto" in grey) and ensure the  "Use SSL" box is unticked. NOTE: This does not mean encryption will not be used, just that the client will start in clear text then switch to encryption.

Click "Create" and Messages should log you in.

Other XMPP Clients

In theory, it is possible to use any XMPP client for the instant messaging and presence. If you have any feedback on getting this working, please let the Telecoms Helpdesk know so we can update this page.