13 Nov 2018
User Forum Thurs 7th February 2019
The next meeting of the Telecoms User Forum will be on Thursday 7th February 2019 at 14:00 in the Huntington Room at the Roger Needham Building.
8 Oct 2018
Scheduled System Upgrade Easter 2019
We are planning the annual phone system upgrade for Saturday 20th/Sunday 21st April.This will be an upgrade to Version 12.5 of the CallManager software.There will be major disruption to calls on Saturday evening as we activate the new version of software. There will be further phone reboots over the weekend, but these should not affect calls in pro…
23 Jul 2018
Scheduled Maintenance Sunday 19th August
On Sunday 19th August, we will be undertaking some maintenance work to the University phone system.The work is to identify some network issues in the core of the phone system. We are not expecting a major outage, but it is possible that there could be problems with calls during this period.During the work, phones may reboot, but there will be no so…
31 May 2018
New Cisco Conference Phones
Cisco have launched two new conference phones: The 7832 & the 8832.The 7832 is approximately £350 + VAT, and the 8832 is approximately £575 + VAT.Both units are of a new integrated design. The 7832 is designed for smaller environments (Cisco suggest up to six people) The 8832 is a replacement for the current 8831. Currently the 8832 does not suppor…
8 Mar 2018
Tues 10th Apriil: Electrical Work Affecting Phone System
On Tuesday 10th April, between 08:00 and 12:00, there will be some electrical maintenance work occurring in the Roger Needham Building (RNB) where part of the phone system resides. This will result in the Telecoms servers hosted in the RNB will be switched off during this work.Whilst there should be no impact to the core call handling features of t…
12 Jan 2018
Scheduled Maintenance: Saturday 3rd February
In the afternoon of Saturday 3rd February, we will be performing some maintenance to the phone system. All phones will reboot (Probably several times) and some external calls in progress may get cut off.
8 Jan 2018
Scheduled Maintenance: Saturday 13th January
On Saturday 13th January, between 08:00 and 12:00, we will be performing maintenance to the phone system.The only effect of this work will be that My.Phone & Admin.phone will be unavailable during the maintenance period. The rest of the phone system should continue to operate normally.
5 Jan 2018
Scheduled Maintenance: Saturday 6th January
On Saturday 6th January we will be performing some minor maintenance to the phone system. The work will cause phones to reboot but no calls should be cut off. Phones will likely reboot multiple times during the day.
22 Nov 2017
System Update: 29th December 2017
We will be performing the annual system upgrade on Friday 29th December. In the late afternoon/early evening of the 29th, there will be disruption to service as we activate the new version of software. Calls in progress should not be affected, but there may be a sporadic issues in making new calls.
9 Oct 2017
Telecoms User Forum: 8th November 2017
The next Telecoms User Forum will be on Wednesday 8th November at 10:30 in the Norwich Auditorium at the Roger Needham Building.If you have have topics you wish to be discussed at the user form, please contact the Telecom Helpdesk on helpdesk@phone.cam.ac.ukNote: Due to building works, there is no longer any car parking available at the Roger Needh…
18 Sep 2017
Phone Firmware Upgrades
On the afternoon of Friday 22nd September, we'll be releasing new firmware for the 78xx & 88xx series phones.For the 88xx series phones, this new firmware fixes a bug whereby sometimes it is not possible to enter your PIN code when logging into voicemail.For the 78xx series phones, this is just to keep the phones current.The 78xx & 88xx series phon…
8 Sep 2017
Phone System Upgrade: Sat 16th/Sun 17th Sept
We will be performing an upgrade to the phone system over the weekend of 16th/17th September. This upgrade is necessary for the phone system to support the next version of Apple operating system due for launch in the coming months.There will be some disruption to service late afternoon/early evening on the Saturday as we swap over to the new softwa…
24 Aug 2017
Cancellation of Scheduled Maintenance
The phone system upgrade scheduled for the August Bank Holiday (26/27/28) has been cancelled.We are looking at rescheduling this for the weekend September 16th/17th.
13 Jul 2017
Mobile Order Forms Monthly Update
The mobile order forms have been updated today with the latest prices and handsets.Please ensure all orders are submitted using this latest version of the order form.Here is a summary of what has been added and removed this month:Added: Mobiles Phones: Alcatel Pixi 4 …
30 Jun 2017
New Email Address
The UIS Telecoms Helpdesk has gained a new address:phones@uis.cam.ac.ukThe old address (helpdesk@phone) will continue to work for quite a while yet.
