20 Jun 2017
Calling Addenbrooke's Hospital
Over the years, people have gotten used to dialing extensions at Addenbrooke’s direct by prefixing the extension number with 700. e.g. dialing 7002345 to reach extension 2345.In the next few months, Addenbrooke’s are going to cease support for receiving calls in this manner. Instead, you should just dial the normal Cambridge number for the extensio…
7 Apr 2017
O2 Spam Emails
A series of spam/phishing emails allegedly from O2 have been sent to numerous people across the University. The emails claim to contain details of the person's latest mobile phone bill.These emails should be ignored. O2 will never contact people directly about their University mobile account. All communications regarding University mobiles will com…
4 Apr 2017
O2 Signal Improvement
We are pleased to announce that, after much discussion and planning, O2 have now installed a new mast on the roof of the Granta pub which is now providing full O2 4G coverage to that area of the city.We would welcome any feedback from users who have noticed (or not noticed) any change in their coverage levels in that area of the city.
13 Feb 2017
Phone System Upgrade - Prospective Date: August Bank Holiday
We need to perform an upgrade to the phone system’s core software at some point over the summer and have provisionally pencilled in the weekend of the August bank holiday (Sat 26th – Mon 28th) as a good date for this to be actioned.If anyone has any reasons why this would cause a problem for them please contact helpdesk@phone.cam.ac.uk
6 Feb 2017
88xx Series Phone Firmware Upgrade
On Monday 13th February, we loaded a new firmware onto the system for the 88xx series handsets. This new firmware is required to support the latest batch of handsets we’ve ordered from Cisco.There are two additional changes in the new version of firmware.Firstly, the default wallpaper has changed from a blue background to a picture of a generic bui…
22 Nov 2016
Problems with international calls
We are still experiencing problems with international calls. This is due to an issue within the Virgin phone network.
7 Nov 2016
New DECT Handset Information Page
The information page relating to the new Cisco / Spectralink DECT solution is now live at https://www.phone.cam.ac.uk/dect
7 Nov 2016
Mobile Order Forms Monthly Update
The mobile order forms have been updated with the latest prices and handsets.Please ensure all orders are submitted using this latest version of the order form.Here is a summary of what has been added and removed this month:Added: Mobiles Phones: HTC Desire 626 Micro…
21 Oct 2016
iPhone 6S and iPhone 6S Plus changes
The iPhone 6S and iPhone 6S Plus 16GB and 64GB variants have been discontinued and replaced by 32GB and 128GB variants.The mobile order forms have been updated to reflect this change.Please ensure you are using the latest order form when submitting orders.
3 Oct 2016
Jabber 11.7 client software available
The latest Jabber client software (11.7) is available from the Telecoms Website for Mac & Windows computers.
14 Sep 2016
iPhone 7 Ordering
You may be aware that Apple has now announced the latest versions of the iPhone, the iPhone 7 and iPhone 7 Plus.The handsets are to be released on Friday 16th September 2016 and we will not be accepting any orders prior to this date.The Mobile Order Forms containing the new iPhones will be uploaded to the Telecoms website on the morning of Friday 1…
26 Jul 2016
New O2 Mobile Tariffs
The University's O2 mobile contract has been amended to update the tariffs available. This change has taken effect today - 26th July 2016.You can see a breakdown of the new tariffs here.
12 Jan 2016
New O2 Connections
As mentioned at the last Telecoms User Forum, we have been negotiating the final two years of our current contract with O2.Under the current contract, new connections have been entitled to connection credits. However, the administration of the connection credits with O2 has been abysmal. The updated O2 contract will only have 30-day rolling contrac…
