News

Phone Firmware Upgrades

18 September 2017

On the afternoon of Friday 22nd September, we'll be releasing new firmware for the 78xx & 88xx series phones. For the 88xx series phones, this new firmware fixes a bug whereby sometimes it is not possible to enter your PIN code when logging into voicemail. For the 78xx series phones, this is just to keep the phones...

Phone System Upgrade: Sat 16th/Sun 17th Sept

8 September 2017

We will be performing an upgrade to the phone system over the weekend of 16th/17th September. This upgrade is necessary for the phone system to support the next version of Apple operating system due for launch in the coming months. There will be some disruption to service late afternoon/early evening on the Saturday as we...

Cancellation of Scheduled Maintenance

24 August 2017

The phone system upgrade scheduled for the August Bank Holiday (26/27/28) has been cancelled. We are looking at rescheduling this for the weekend September 16th/17th.

Mobile Order Forms Monthly Update

13 July 2017

The mobile order forms have been updated today with the latest prices and handsets. Please ensure all orders are submitted using this latest version of the order form. Here is a summary of what has been added and removed this month: Added: Mobiles Phones: Alcatel Pixi 4 Apple iPhone 8 Apple iPhone 8 Plus Samsung Tab S2...

New Email Address

30 June 2017

The UIS Telecoms Helpdesk has gained a new address: phones@uis.cam.ac.uk The old address ( helpdesk@phone ) will continue to work for quite a while yet.

Calling Addenbrooke's Hospital

20 June 2017

Over the years, people have gotten used to dialing extensions at Addenbrooke’s direct by prefixing the extension number with 700. e.g. dialing 7002345 to reach extension 2345. In the next few months, Addenbrooke’s are going to cease support for receiving calls in this manner. Instead, you should just dial the normal...

O2 Spam Emails

7 April 2017

A series of spam/phishing emails allegedly from O2 have been sent to numerous people across the University. The emails claim to contain details of the person's latest mobile phone bill. These emails should be ignored. O2 will never contact people directly about their University mobile account. All communications regarding...

O2 Signal Improvement

4 April 2017

We are pleased to announce that, after much discussion and planning, O2 have now installed a new mast on the roof of the Granta pub which is now providing full O2 4G coverage to that area of the city. We would welcome any feedback from users who have noticed (or not noticed) any change in their coverage levels in that area...

Phone System Upgrade - Prospective Date: August Bank Holiday

13 February 2017

We need to perform an upgrade to the phone system’s core software at some point over the summer and have provisionally pencilled in the weekend of the August bank holiday (Sat 26 th – Mon 28 th ) as a good date for this to be actioned. If anyone has any reasons why this would cause a problem for them please contact...

88xx Series Phone Firmware Upgrade

6 February 2017

On Monday 13th February, we loaded a new firmware onto the system for the 88xx series handsets. This new firmware is required to support the latest batch of handsets we’ve ordered from Cisco. There are two additional changes in the new version of firmware. Firstly, the default wallpaper has changed from a blue background...